Englewood Orthopedic’s Response to COVID-19
THIS PAGE WILL BE UPDATED REGULARLY AS NEW INFORMATION IS AVAILABLE.
At Englewood Orthopedic Associates, there is nothing more important than the health and well-being of our patients, employees and community. During this time of uneasiness as coronavirus impacts our daily lives, we want to assure you that we remain committed to providing the high quality and compassionate care you have come to expect from your caregivers at Englewood Orthopedic Associates. We are here for you.
We know you have questions and we hope the following will answer your questions as well as provide peace of mind. These Q&As will be updated regularly as the situation changes and new questions surface.
If you have a question that is not answered below, please do not hesitate to call us – phone numbers are located on this page for your convenience. Better yet, access MyChart for communications with our office.
The Englewood Ortho MyChart webpage and phone app will be an important tool for communications with EOA. You will be able to communicate with our office, e-check in (where available), review your lab results and office notes. If you don’t have MyChart, sign up here or learn more.
MyChart offers a travel history questionnaire as part of the e-check-in process. As another safety measure, we are encouraging patients to use the e-check-in option within MyChart.
- Sign into MyChart.
- Click Personal Info
- Click Travel History
- Answer questions
Q: ARE ENGLEWOOD ORTHOPEDICS AND RAPID ACCESS ORTHOPEDICS OPEN AND SEEING PATIENTS?
A: Yes, we are open. Your musculoskeletal health and fitness are of utmost importance to us. It is as important to us as it is to you to continue leading a healthy and active lifestyle. We have adjusted our our schedules to account for the quarantines and social distancing that is going on in Bergen county. Please call with any questions.
Q: IS IT SAFE FOR ME TO KEEP MY APPOINTMENT? WHAT IS ENGLEWOOD ORTHO DOING TO HELP?
A: In accordance with CDC guidelines, Englewood Ortho is following best practices to provide you and our employees with a safe environment.
- We have Increased cleaning our offices, waiting, and exam rooms. We will be paying close attention to areas that are touched frequently, such as doorknobs.
- Hand sanitizer stations available throughout the office
- We are following strict handwashing protocols for all employees.
- Preemptive patient screening, temperature checks will be taken for anyone entering our clinics and operatories – all patients, visitors, employees, and providers. If someone has a temperature of 100.4°F or 38°C or higher (*CDC guidelines), he or she will be asked to leave and call to reschedule.
- We are discontinuing the use of tablets and kiosks for patient check-in (Englewood Ortho staff use only).
- Providing patients with options to wait in cars rather than in our lobby areas
- Any Englewood Ortho providers or team members who meet any of the CDC exposure guidelines above will be required to follow the CDC guidelines for testing and quarantine.
- As appropriate, Englewood Ortho has made arrangements for non-clinic staff to work from home as our way to help limit exposure and slow the spread of the virus.
- We are limiting travel and face-to-face meetings for all employees.
Q: I’M NOT FEELING WELL. SHOULD I STILL COME FOR MY APPOINTMENT?
A: If you’re not feeling well, we strongly encourage you to reschedule your appointment. However, if your orthopedic situation is urgent, please call us in advance so we may be prepared. For non-urgent appointments, rescheduling plays a significant role in helping to slow the spread of any virus whether it is Coronavirus or the flu. Most importantly, if you reschedule, you WILL NOT be charged a missed visit fee.
Q: IS IT OKAY TO BRING SOMEONE WITH ME TO MY APPOINTMENT?
A: To keep everyone safe and protected, we are working to minimize the number of people coming into our clinics and operatories. We are asking for your help by only bringing one person with you to your appointment or surgical visit, if possible.
Q: MY PRIMARY CARE DOCTOR CONSIDERS ME TO BE HIGH-RISK PATIENT, BUT I DON’T FEEL SICK. SHOULD I RESCHEDULE?
A: First and most important, if your orthopedic situation is urgent, please call us in advance so we may prepare and provide the appropriate guidance. Your well-being is our priority. However, the CDC recommends rescheduling your appointment if you meet one of the following criteria:
- You have symptoms of COVID-19 (fever, cough, or shortness of breath) or have been in close contact with someone who has symptoms
- You know you have been exposed to COVID-19 or have been in close contact with someone who has been exposed
- You have recently traveled to China, South Korea, Japan, Iran, Italy or any country in Europe including Britain, Ireland and Scotland or have been in close contact with someone who has traveled there
- You are a high-risk patient* (*defined by CDC as older adults – 60 years or older – or if you have chronic medical conditions like heart disease, diabetes or lung disease)
Please reschedule your appointment and remember, you WILL NOT be charged a missed visit fee.
Q: HOW WILL I KNOW IF THERE IS A CHANGE TO MY CARE SCHEDULE – CONSULTATION APPOINTMENT, SURGERY, FOLLOW-UP OR PHYSICAL THERAPY?
A: First, you are always welcome to call us with any questions about your care or care schedule. But, rest assured we will be proactive in all communications related to your care. We do like to remind you about MyChart and the online ease of communicating with us. If you don’t have MyChart, sign up here or learn more.
Q: SOME OF MY OTHER DOCTORS ARE OFFERING TELEMEDICINE VISITS. IS THIS SOMETHING AVAILABLE TO ME FOR MY ORTHOPEDIC CARE?
A: Englewood Ortho offers telemedicine. Visits most appropriate for a telemedicine visit could include post-operative follow-up visits, visits to review MRI and CT results, and visits to check progress or response to treatment. Telemedicine involves the use of electronic communications such as a computer or phone. If a telemedicine visit is appropriate, our staff is happy to help get you set-up for your telemedicine visit. Many interactions with Englewood Ortho can be managed with MyChart communications or telephone calls and may not require a telemedicine visit.
Q: WHERE CAN I GET UPDATED INFORMATION FROM ENGLEWOOD ORTHO?
A: We are offering several sources for updated information.
- This Q&A page will continue to be updated regularly.
- Follow us on your favorite social media channel – Facebook, Instagram and Twitter – for updates
- MyChart is another source for regular updated information. If you don’t have MyChart, sign up here or learn more.
Q: ARE THERE THINGS I SHOULD BE DOING THAT COULD BE HELPFUL DURING THIS TIME?
A: If you have health concerns beyond orthopedic care, we strongly suggest you talk with your primary care provider. We continue to encourage our patients, employees, friends and family to practice safe and simple behaviors being recommended by the CDC (www.cdc.gov/COVID19) and WHO (https://www.who.int/).
- Wash your hands (two “Happy Birthday” verses)
- Avoid placing your hands on your face, mouth, nose or eyes
- If soap and water are not readily available use an alcohol-based hand sanitizer with at least 60% alcohol
- Cover your coughs and sneezes with a tissue and throw the tissue in the trash
- Clean and disinfect frequently touched surfaces and objects
- Avoid close contact with people who are sick
- Limit your exposure to large crowds